Privacy Policy

This Privacy Policy explains how NI Associates Inc. (operating as Nia IT Solutions), a company registered in Canada, with its office at 11 – 2295 Rochester Circ, Oakville, ON L6M 5C9, Canada ("Nia IT Solutions", "we", "our" or "us") collects, uses, discloses and protects personal information when you visit niaitsolutions.com (the "Site"), contact us, or purchase our services.

We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable laws.

1. Who We Are

NI Associates Inc., operating as Nia IT Solutions, is responsible for the personal information under its control. Questions or requests about your personal information can be sent to our privacy contact at admin@niaitsolutions.com.

2. Information We Collect

2.1 Information you give us

When you contact us, request a quote, accept a quote or pay an invoice, we may collect:

• Your name and company name
• Email address and phone number
• Billing details needed to issue invoices and process payment
• Project details and any other information you choose to share with us

The contact form on this Site does not store your message on our website. When you press "Send Message", your own email app opens with the message pre-filled, and nothing is sent until you send that email to us.

2.2 Information collected automatically

Our web server automatically records standard technical information when you visit, such as your IP address, browser type, operating system, the pages you visit, the date and time of your visit, and the referring website.

3. How We Use Your Information

• To respond to enquiries and prepare quotes
• To provide, deliver and support the services you purchase
• To issue invoices, process payments and process refunds
• To communicate with you about your project, account or support requests
• To operate, maintain, secure and improve the Site and our services
• To meet our legal, tax and accounting obligations
• To send you promotional information, only where permitted by law and where you have not opted out

4. Consent

We collect, use and disclose personal information with your consent, except where otherwise permitted or required by law. You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us. Withdrawing consent may affect our ability to provide certain services.

5. Sharing Your Information

We do not sell or rent your personal information. We share it only:

• With service providers who help us operate our business, such as website hosting, email and payment processing, and who must protect your information and use it only to provide services to us.
• When required by law, for example in response to a subpoena or court order.
• In a business transfer, if NI Associates Inc. is involved in a merger, acquisition or sale of all or part of its business.

Some of our service providers may store or process information outside Canada, in which case it may be subject to the laws of those jurisdictions.

6. Payments

Card payments (Visa and Mastercard) are processed by our third-party payment processor. We do not store full card numbers on this Site. The payment processor handles your card details under its own privacy and security policies.

7. Cookies

This Site does not currently use cookies or similar tracking technologies for analytics or advertising. If we introduce them, we will update this policy. You can always manage cookies through your browser settings.

8. Retention

We keep personal information only as long as needed for the purposes described in this policy, including to meet legal, tax and accounting requirements, and then securely delete or anonymize it.

9. Security

We use reasonable administrative, technical and physical safeguards to protect personal information against loss, theft and unauthorized access, disclosure, alteration or destruction. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

10. Your Rights

• Access and correction: you may request access to the personal information we hold about you and ask us to correct it.
• Deletion: you may ask us to delete your information, subject to our legal obligations to keep certain records.
• Marketing: you may opt out of promotional emails at any time. We may still send messages related to your services or account.
• Complaints: please contact us first so we can try to resolve your concern. You may also contact the Office of the Privacy Commissioner of Canada.

11. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for their content or privacy practices, and we encourage you to read their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

13. Contact Us

For questions or requests about this Privacy Policy or your personal information, contact: