Refund & Cancellation Policy

This Refund & Cancellation Policy applies to all services purchased from NI Associates Inc., operating as Nia IT Solutions. It forms part of our Terms & Conditions. All amounts are in United States dollars (USD).

1. Scope

Our services are digital professional services: custom mobile app development, app modernization, UX/UI design, security and performance work (one-time projects), and App Maintenance & Support (a monthly subscription). The scope, price and payment schedule of every project are set out in a written quote or invoice before payment.

2. Cancelling Before Work Starts

If you cancel a one-time project before we have started work, we will refund 100% of the amount you paid for that project.

3. Cancelling After Work Starts

You may cancel a one-time project at any time by notifying us in writing. If work has already started:

• You pay for the work completed up to the date we receive your cancellation, based on the milestones or rates in your quote.
• We refund any amount you prepaid for work that has not yet been performed.
• We deliver the work completed and paid for up to the cancellation date.

4. Monthly Subscriptions (App Maintenance & Support)

• You can cancel at any time by emailing admin@niaitsolutions.com.
• Cancellation takes effect at the end of the billing month already paid. You will not be charged again after that.
• Partial months are not refunded, and service continues until the end of the paid month.

5. Non-Refundable Items

Third-party costs we pay on your behalf with your approval, such as app-store developer account fees, domain names, hosting or software licences, are not refundable by us once purchased. These costs are listed separately on your quote or invoice.

6. If Something Isn't Right

If a deliverable does not match the scope agreed in your quote, please tell us in writing. We will fix it at no extra cost. If we cannot deliver the agreed scope, we will refund the amount paid for the part we could not deliver.

7. How to Request a Refund or Cancel

Email admin@niaitsolutions.com with your name, invoice number and the reason for your request, or call us at +1 (281) 729-5574. We will confirm receipt and let you know the outcome in writing.

8. How Refunds Are Paid

Approved refunds are issued in USD to the original Visa or Mastercard used for payment. Once processed, refunds usually appear on your statement within 5–10 business days, depending on your card issuer.

If you have a concern about a charge, please contact us first so we can resolve it quickly.

9. Your Legal Rights

This policy does not limit any rights you may have under applicable consumer protection laws.

10. Contact Us