Service Delivery Policy

This Service Delivery Policy explains how NI Associates Inc., operating as Nia IT Solutions, delivers the services you purchase. It forms part of our Terms & Conditions.

1. What We Deliver

We provide digital professional services: custom mobile app development, app modernization, UX/UI design and optimization, security and performance reviews, and monthly app maintenance and support. Full descriptions are on our Services & Pricing page.

2. No Physical Shipping

All of our services are delivered electronically. No physical goods are shipped, and no shipping or handling charges apply.

3. When Work Starts

Work begins after you accept our written quote and we receive the payment due at the start of the project, as stated on your invoice. We confirm your project start date and next steps by email.

4. How Services Are Delivered

• Project deliverables (designs, source code, builds and documentation) are delivered by email, through a secure shared folder or code repository, or by deployment to your hosting or app-store accounts, as agreed in your quote.
• Consultations and progress reviews take place online, by video call, phone or email.
• Support services are provided remotely by email and phone during our business hours.

5. Timelines

Every project is different, so the delivery timeline and milestones for your project are set out in your written quote before you pay. We keep you updated on progress at each milestone.

6. Review and Acceptance

When we deliver a milestone or the final work, you can review it and tell us about anything that does not match the agreed scope. We will fix any such issues at no extra cost, as described in our Refund & Cancellation Policy.

7. Ongoing Support

App Maintenance & Support subscribers receive remote support during business hours: Monday–Friday 9 AM–6 PM, Saturday 9 AM–4 PM, Sunday closed (Eastern Time). Support continues each month until the subscription is cancelled.

8. Delays

If a delay affects your timeline, for example because of pending approvals, content we are waiting for, or third-party app-store review times, we will tell you promptly and agree an updated timeline with you.

9. Contact Us

Questions about the delivery of your service? Contact us: